Quick Facts

We typically can fix your phone within 24-36 hours of receiving it. If you choose expedited shipping, you can have your phone back in as little as 3 business days.
Backing up your device before sending it in for repair provides the highest level of protection for your data. For the most up-to-date instructions on how to backup your phone, consult your manufacturer’s website, carrier instruction or owner’s manual for the simplest solution.
Yes, if you follow your owner’s manual or carrier instructions to properly back up the contents of your phone. This should provide the highest level of protection and is highly recommended before shipping in your device
The safety and security of your property is extremely important to us. The following measures are present at our facility to ensure your device is returned to you unharmed: there are security cameras at all access points, metal detectors, rigorous background screening of employees, and security guard(s) onsite.
It’s okay, that is what we are here for. Simply select "Something Else” on your repair form and we will run a diagnostic test on your device to assess what needs to be repaired. Provide as much detail as you can about the issue. If we diagnose the issue and can repair your device, we will notify you with the cost of the repair. You may either accept the charges and we will continue with the repair or you may choose to have the device shipped back unrepaired and a standard $15 diagnostic fee will apply.
If you have an iPhone or Samsung smartphone with a physically broken screen or any other accidental damage, your phone’s limited warranty is most likely already voided, but always check with your Original Equipment Manufacturer. Service providers may try to convince you to buy a new device instead of repairing it. Repair shops offering post-WARRANTY repairs will always do what they can to fix your device so you don’t have to buy a new one—and many times, repairing your device will be cheaper and easier than replacing it
Yes! Please contact us at info@relectro.com. We can also ensure that your electronic devices are repaired or disposed of in the most convenient, environmentally responsible, and economic way. We provide a full range of electronics repair, refurbishment, and logistics Services. We’ll work with you to develop the best, most convenient strategy for managing your electronic devices and components while maximizing their value to your business.
Even our most expensive repairs pale in comparison to the potential cost of a new phone and may add time to your current contract date. Many people think it’ll cost a fortune to get a wireless device fixed. Our competitive prices can be a fraction of the cost of a new phone. Considering how much of your life revolves around your smartphone and how often you use it on a daily basis, it’s a small price to pay to get your favorite device working and back online.
You will be contacted if the damage to your phone is irreversible, or if the damage is extensive and requires additional repair Services. . If your device is damaged beyond repair, we will give you the following options: we can ship your device back to you with a $15 diagnostic charge or you can choose to recycle your phone through us for free.
For the most up-to-date instructions on how to remove the SIM card in your device, consult your manufacturer’s website, carrier instruction or owner’s manual. If you have trouble, you can also send your phone with the SIM card

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